Refund & Withdrawal Policy

1.Purpose of the policy

This Refund & Withdrawal Policy governs:

This policy supplements:

• the right of withdrawal;
• refunds;
• cancellations;
• return requests;
• disputes relating to the HUMANOVA Founding Membership and associated services.
• the Terms of Service;
• the Founding Membership Terms;
• the Auto-Renewal Policy.

2.Service operator

TIMAGI CAPITAL PROJECT MANAGEMENT L.L.C.

License No. 1083112

Register No. 2396399

Fahidi Heights Building

Al Hamriya

Office No. 1503-07

Dubai

United Arab Emirates

hello@humanova-robotics.com

3.Right of withdrawal (EU consumers)

If the user is a consumer resident in the European Economic Area, they have the right to withdraw from the contract within:

14 days from the date of purchase

without having to provide any reason.

To exercise the right of withdrawal it is sufficient to send a request to:

hello@humanova-robotics.com

within the prescribed term.

4.Immediate activation of digital services

At the time of purchase the user may request the immediate activation of the digital services.

Such services may include:

To the extent permitted by applicable law, the immediate activation of the services may affect the right of withdrawal.

• access to the community;
• access to reserved content;
• webinars;
• digital materials;
• reports;
• booked consultations.

5.Approved refunds

HUMANOVA may approve a refund in the following cases:

• Payment error
• Double charge
• Verified unauthorized charge
• Serious technical malfunction
• Obligation provided for by applicable law

6.Cases in which a refund may be denied

Save as otherwise provided by law, HUMANOVA may deny a refund when:

• the withdrawal period has expired;
• the services have already been used substantially;
• the member has already received included consultations;
• the member has already accessed reserved premium content;
• the request is abusive or fraudulent.

7.Cancellation of the Membership

The user may cancel the Membership at any time.

The cancellation:

• stops future renewals;
• does not automatically generate a refund;
• maintains access until the natural expiry of the period already paid.

8.Membership credit

The Membership may include a credit usable in accordance with the conditions published by HUMANOVA.

Save as otherwise indicated:

• the credit is not convertible into money;
• it is not refundable;
• it is not assignable;
• it cannot be transferred to third parties.

9.Webinars, events and digital content

Access to:

constitutes the supply of digital content.

Once such content has been accessed, the refund may be limited to the extent permitted by applicable law.

• webinars;
• recordings;
• documentation;
• reports;
• premium content;

10.Consultations

Where a consultation has already taken place, HUMANOVA may consider the service as partially or fully rendered.

In such cases any refund requests will be assessed taking into account the value already received by the member.

11.Chargebacks and disputes

Before initiating a bank dispute or a chargeback, the member is invited to contact HUMANOVA.

HUMANOVA undertakes to seek an amicable and reasonable solution.

In the event of fraudulent or abusive chargebacks, HUMANOVA reserves the right to:

• suspend the account;
• terminate the Membership;
• formally dispute the request.

12.Processing times

Refund requests are normally assessed within:

30 business days

from receipt of the necessary documentation.

Where the refund is approved, the crediting times will depend on the payment method used.

13.Refund method

Approved refunds will be carried out, where possible, using the same payment method originally employed.

14.Fraudulent requests

HUMANOVA reserves the right to reject fraudulent, abusive or manifestly unfounded requests.

15.Exceptions provided by law

Nothing in this policy limits the mandatory rights granted to consumers by applicable law.

Where a provision of this policy conflicts with a mandatory law, the applicable law shall prevail.

16.Contacts

For requests relating to withdrawal and refunds:

hello@humanova-robotics.com

17.HUMANOVA principle

HUMANOVA operates as an independent Club created to represent and protect the interests of its members in the world of robotics.

For this reason refund requests will always be assessed with criteria of fairness, transparency and good faith, seeking reasonable solutions both for the member and for the sustainability of the Club.